RETURNS

You have 14 days from the date of order delivery to formally notify us of your intention to return your items using our RETURNS CENTER.

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Click on the link below to access the " Returns Center " after reading full policy:

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You have another 14 days after formaziling your request via "Returns Center" to make sure the goods reach our facilities in perfect conditions in order to be eligible for a refund/exchange. If these deadlines are not followed, unfortunately, we can’t offer you a refund/exchange.

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To be eligible for a refund or exchange, your item must be in perfect conditions, unworn and unwashed. We carefully inspect every item before dispatching them to you, so any fault identified after delivery will be analysed and checked by our quality control team. Items must be returned in the original packaging containing the brand seal intact. If the items are returned damaged in any way or without the the brand tags, you won't be eligible for a refund & the product will be returned to you. To complete your return, we require a receipt to be returned with the item. Unidentified returns can not be processed.

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*DO NOT RETURN ITEMS WITHOUT THE RECEIPT.

*SALE ITEMS ARE ELIGIBLE FOR STORE CREDIT ONLY, NOT A REFUND.

* DISCOUNTED ITEMS ARE ELIGIBLE FOR STORE CREDIT ONLY, NOT A REFUND.

*PLEASE MAKE SURE YOU RETURN THE ITEMS TO THE CORRECT ADDRESS. *IF YOU SEND THE GOODS TO THE INCORRECT ADDRESS WE ARE NOT ABLE TO HELP WITH LOCATING IT OR PROVIDING A REFUND.

*IF YOU DISRESPECT OUR POLICY, AND SEND BACK A FAULTY ITEM OR ITEMS OUTSIDE THE ACCEPTED RETURN DATE, THE ITEM WILL BE REJECTED, AND WE WILL HAVE TO CHARGE YOU FOR THE COST OF SHIPPING THE ITEM BACK TO YOU. 

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If any of the conditions above are not met, unfortunately you won't be eligible for a refund or exchange. 

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Once your return is received at our facilities please allow us 30 business days to check your items returned and process your refund.
Once your refund is processed, a credit will automatically be applied to your original method of payment. Items purchased on sale or with promotional codes are eligible for store credit only.

Shipping costs are not refunded on sales. Kindly consider your bank/ credit card provider processing time on top of it.

Note: Due to some shoppers misconduct on online orders, customers returning 3 orders in a row or more, will have their transactions history reviewed and extra checks will be performed on returns.

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It is not possible to cancel or change an order straight after it has been processed/paid online, while shipping is in transit and before the goods have been delivered. The only way to cancel or amend an order after it has been paid online is after you receive the goods and request a refund or exchange. Our store logistics are fully automated by software so it is impossible to stop an item from being sent to its destination once the order is completed. If you have any doubts about a purchase please get in touch with us before ordering and we will be more than happy to clarify your questions and help you to make your order with confidence.

If you wish to cancel an order after you have paid for it, it will have to be in the form of return/ refund.

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Late or missing refunds (if applicable)
Contact your bank, it may take some time before your refund is officially posted. It usually takes 3-5 business days to reach your account.

If you’ve done that and you still have not received your refund yet, please contact us at info@rhaikalondon.com.

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Exchanges 

We are pleased to process an exchange for you if you are not happy with your product for whatever reason.

Just submit your request via our returns center and we will send you a detailed exchange guide with instructions. You will be posting the product back to our warehouse where we will physically process the refund recharge - and send you the new item desired. Sales items or promotional items will be refunded by the means of store credit.

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If you discover an item is faulty please contact us with pictures/videos of the identified fault within 7 days of receiving your item. We will initiate a quality control check procedure on the item. If it is proved to be a product fault by our specialists we will replace the item for you. If a damage is created by mishandling or misuse of the product we will not be replacing it, it is your responsibility to be attentive to handling guidelines & care instructions provided at our website.

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Shipping Your Return
To return your product, you should mail your product back to us, to the correct address.

You will be responsible for paying for your own shipping costs for returning your item and to insure it reaches us back.

We advise you to consider using a trackable shipping service or purchasing shipping insurance. It is your responsibility to make sure the item is brought back to us in perfect conditions.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.